R & D DEPARTMENT
Design director says
“In product development, we uphold the principle of originality, novelty and uniqueness. We respect every customer’s idea. My favourite thing is that in the process of communicating with customers, we inspire each other to develop a unique and exquisite product together. Help customers to establish their own brand characteristics. This is one thing that gives me a sense of achievement.”
Design director says
“Design is something I am good at, and it is my goal to satisfy customers with my design. Design is a complex process, from the product color, size, packaging, logo, etc. I confirm every part with my customers and modify the details based on customers' preferences and requirements, sometimes I offer some advice to customers based on my experience, so that a good design can be offered for customers. I feel happy when customers are satisfied with my design.”
Sales Department
Annie
“As the manager who deals with clients constantly, my role is not just a seller, I am a business advisor to my clients. Most of the time, I am a planner with numerous proposals. Grasp the customer’s needs, the customer’s budget, combined with our products, analyse the market development trend, so as to comprehensively put forward an optimal solution to the customer.”
Ivy
“Customers’ purchase does not mean the end. In fact, this is the beginning of our services, such as helping customers to follow the logistics information, helping customers to complete customs clearance processing. When the customer receives the product, remind the customer how to use the product properly, telling the customer the precautions, pay attention to the customer’s feeling of use. We pay attention to every customer’s feedback, customer feedback is the cornerstone of our progress.”
Summer
“I take the customer as my own to offer the service. I will put myself in the customer’s shoes and think how to choose the best product, the best service team, and the most responsible supplier. Knowing the customer’s concerns, problems plaguing the customer, I analyse the reasons in many ways, to help customers solve problems, such as customer sales are not good, the market feedback is not positive, I will help customers get along with the market strategy, sales plan, to help customers to develop the market.”
Logistics Department
Shuai Sun
“Fast logistics is a characteristic of good factory. We fulfill shipments within one day. Over the years, we have entered into partnership with many courier companies such as DHL, FedEx, UPS, International Freight Forwarders. Fast and secure logistics let customers to get goods fast before empty warehouse. In the process of international logistics, the customer can receive the goods within one week.”
After-sales Department
Snow
“Our service does not end when the customer received the goods. No matter which type of customer, wholesale or retail, we pay attention to customer’s after-sale actions. For example, whether the customer is satisfied with our products, if they have some suggestions for us, about customized products, or they want to make changes, etc. We create a record for each customer, the aim of providing them with precise and efficient solutions and services.”